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 Recently, we started testing SmarterTools' SmartTrack application to replace our current support system. We were definitely using a early BETA and it had issues, but we knew the product would be in full release soon enough. So if you have tried to use the web interface lately, sorry it was broken.
But today is a new day and we have updated the system to the full version of SmartTrack and everything is active and ready to roll. There are tons of new features, but the big one is Online Chat. Please feel free to ping us whenever you have an issue via Chat or Ticket. We are more than happy to get you the information you need. Also, we will be implementing the Knowledge Base portion into the main site (that is undergoing a redesign as well right now). Stay Tuned.
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